CRM Consulting

For The Professional Management

CRM Consulting

CRM ( Customer Relationship Management) TRAININGS

In the era of science and technology, training appears as the most effective way of fast and right adoption to the changes in markets.    

In other words; to be able to move faster in markets, human resources of the organizations also should catch the speed of the development of the organization.    

We draw the frame of our trainings, particularly for you; in order to response the distinctive needs of your employees and your company. All trainings are generated as practically applicable and intended for acquiring accomplishments.  

You may call us for detailed information about our educations    Some of our training options;

To be able to stand front lines in the market, it is essential to apply and have the knowledge of professional modern marketing methods. You will be one step forward through the competition by training your employees .

We are providing you the trainings below with our experienced strategy experts :

  • Key Account Management (KAM)
  • Marketing Approach
  • Sales Engineer Education Training
  • Effective Communication on The Phone
  • Customer Relationship Management Training

ENGINEERING APPROACH TRAININGS

We are providing the trainings below in an engineering approach with our experienced engineers and experts;

  • Engineering Economy
  • Industrial Engineering , Capacity and  Productivity Enlargement
  • Engineering Approach in Quality Development
  • Facility and Settlement Projects
  • Statistical Process Control
  • Continuous Improvement and  Problem Solving

PERSONAL DEVELOPMENT TRAININGS

In order to adapt your employees in the fields of personal development, belonging / to be a part of a team and constructing a team, we are providing you the training options below with the expert instructors

  • Setting up High Effective Teams and Teamwork Studies
  • Effective Communication
  • Time Management
  • Performance Management and Stress Management

Our applied consultancy services are of very high quality and provide results beyond the expectations of your business. Result-oriented, holistic, professional... Devamı

As CRM Management Consultancy, we provide qualified and competency-enhancing training that meets the needs of your employees and your organization, "re-designed specifically for you"...Devamı

Within the scope of EU programs, we are actively involved in projects in the fields of vocational education and training, employment, organizational development... Devamı

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“ Management Systems ”
We establish a management system which completely provides a constant development, simplfies your works and meets compherensively the needs of your company.

What is CRM ?

In the face of outgrowing competitiveness of the market, increasing resemblance of goods and services to one another, and descending rate of purchasing power of community, it becomes inevitable for the firms that they set forth new modern business administration approaches to confront these market challenges.    

In line with these approaches, Customer relations management is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. Its focal point is to make it easy for customers to do business with the organization any way they want.    

CRM enables organizations to manage and coordinate customer interactions across multiple channels, departments, lines of business, and geographies, and helps organizations maximize the value of every customer interaction and drive superior corporate performance.

Advantages of CRM Strategy

  • Increasing of customer satisfaction
  • Improving customer profiling and targeting
  • Simplifying marketing and sales processes
  • Shortening sales cycle and reduce sales costs
  • Increasing key sales-performance metrics such as revenue per sales representative, average order size, and revenue per customer
  • Helping sales staff close deals faster
  • Improving process productivity
  • Discovering new customers

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Our Philosophy
‍
According to our CRM approach, CRM is a tool for businesses to login into future opportunities by initiating a change in the wind of direction in the market as targeting on customer needs. We, CRM Consulting, set the infrastructure for such a change by making market researches, and assign long term change and progress strategy by using the modern portfolio methods. Our basic business principle is to  get the customer and keep the customer.

What is ISO 14001?

In our era where the constant change is inevitable, concsiousness about the issues related with the environment incrementally raising. In this context, expectations of the consumers also changed. Respect to the environment becomes one of the most considered criteria for the consumers while meeting their needs.

The change in expectations of the consumers required a new administration approach for the companies by which they enhance their efforts for the environment and control the environmental relations.

ISO 14001 Environmental Management System was a prepared in response to these new changes and expectations.

Position of CRM Consulting about ISO 14001 ?

CRM Consulting observes the structure of the institutions and determines the needs and required conditions for settlement of the ISO 14001 Environment Management System.

After this pre-observation, CRM Consulting assists and gives consultancy services , trainings with its experienced staff to the institutions about documentation and application of settlement of the ISO 14001 Environment Management System.

ISO 14001 Environment Management System sets the standards that help the institutions in determining the effect of their production, activities and services to the environment , keeping the risks under control, taking the preventive measures against pollution and enhancing the positive effects.

Re-structuring

First step of enlarging your company is working with systems and being institutionalized. In this context, we determine your organisation model, set working methods and systems. We give related trainings which will increase the working efficiency of your administrators and employees in this institutional model.

Market Research
The elements that will determine position of your company in market are :  
>  Clients
>  Competitor companies and their future plans
>  Developments in your country and industry
>  Developments in world
>  Your vision and effortsAs it is understood from the list, there are several sides of the market conditions ;and determining the market position intuitively is not enough for the firms. In this context, using scientific approaches in order to establish a strong firm is inevitable.‍

Scope

Nowadays, needs of local institutions such as setting up quality systems, preparing strategic plans, producing performance criteria for their employees are incrementally increasing, because local institutions want to set forth a better service quality for the public. In addition, recent legal arrangements in Turkey

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